Privacy Policy
Effective March 1, 2026 · Last updated March 1, 2026
Who We Are
US Mortgage Resolution LLC (“USMR,” “we,” “us,” or “our”) purchases and manages non-performing residential mortgage loans. We work directly with borrowers to explore resolution options—including loan modifications, repayment plans, short sales, and settlements—so homeowners can move forward. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and borrower portal at usmresolution.com (the “Portal”).
Information We Collect
We collect information necessary to locate your loan, verify your identity, and facilitate the resolution process:
- Identity and contact information: name, mailing address, phone number, and email address
- Verification information: last four digits of your Social Security number, date of birth
- Loan-related information: loan number, property address
- Device and browser information: browser type, operating system, viewport size category, and IP address
- Usage data: pages visited, actions taken within the Portal, and timestamps
How We Use Your Information
We use the information we collect to:
- Verify your identity and match you to your mortgage loan record
- Locate and retrieve your loan information from our systems
- Facilitate the resolution process, including loss mitigation options
- Communicate with you about your account, case status, and next steps
- Protect against unauthorized access, fraud, and abuse
- Comply with legal and regulatory obligations, including federal and state debt collection laws
- Improve and maintain the security and functionality of the Portal
How We Protect Your Information
We take the security of your personal information seriously and employ industry-standard safeguards:
- All personally identifiable information is encrypted at rest using AES-256 encryption
- Lookup identifiers are stored as one-way HMAC hashes—your plaintext information is never stored in a searchable form
- All data transmitted between your browser and our servers is protected with HTTPS/TLS encryption
- Access to borrower data is restricted through role-based access controls and enforced at the database level
- Multi-factor authentication is required for all borrower portal accounts
Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
- With service providers who perform functions on our behalf (such as email delivery and identity verification), subject to contractual obligations to protect your data
- When required by law, regulation, or legal process
- In response to valid requests from law enforcement or government authorities
- To protect the rights, safety, or property of USMR, our borrowers, or the public
Cookies & Tracking
We use session cookies that are essential to the operation of the Portal, including maintaining your authenticated session and protecting against cross-site request forgery. We do not use third-party advertising trackers or analytics cookies. We do not serve targeted ads.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
To exercise any of these rights, contact us at rhytha@usmresolution.com. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including facilitating the resolution of your mortgage loan and complying with our legal, regulatory, and record-keeping obligations.
Children’s Privacy
The Portal is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the Portal after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
US Mortgage Resolution LLC
351 E Conestoga Rd, Suite 207
Wayne, PA 19087
Email: rhytha@usmresolution.com
Phone: 484-498-8256